Last Updated: [Insert Date]

Welcome to Deals Malt Crafts Store! We’re passionate about helping home brewers and winemakers create exceptional beverages. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

By accessing this website and placing an order, you accept these terms in full. If you disagree with any part, please do not use our website.

1. General Information

Website Owner: Deals Malt Crafts Store

Address: 48 High St, Gloucester, GB GL4Q 6GE

Contact Email: [email protected]

Products: We specialize in home brewing and winemaking supplies including wine kits, beer kits, cider kits, and brewing equipment.

2. User Obligations and Responsibilities

Account Registration

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Age Restrictions

You must be at least 18 years old to purchase alcohol-related products from our store. By placing an order, you confirm you meet this requirement.

Prohibited Activities

You agree not to:

  • Use our products for commercial purposes without proper licensing
  • Resell our products without authorization
  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Submit false or misleading information

3. Products and Services

Product Descriptions

We take care to ensure our product descriptions are accurate, but slight variations may occur. Images are for illustrative purposes only.

Product Availability

All orders are subject to availability. If an item becomes unavailable after you place an order, we will notify you and offer alternatives or a refund.

Intended Use

Our products are designed for home brewing and winemaking enthusiasts. We are not responsible for any commercial use of our products.

4. Orders and Payments

Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion.

Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices without notice, though changes won’t affect confirmed orders.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order.

Order Confirmation

You will receive an order confirmation email. Please check all details carefully and contact us immediately if there are any errors.

5. Shipping and Delivery

Processing Time

Orders are typically processed within 1-2 business days.

Shipping Options

  • Standard Shipping (£12.95): Via DHL or FedEx, delivery in 10-15 business days after dispatch
  • Free Shipping (Orders over £50): Via EMS, delivery in 15-25 business days after dispatch

Delivery Areas

We ship worldwide except to certain Asian countries and remote locations due to customs restrictions.

Delivery Issues

Please inspect your delivery immediately. Report any damages or shortages within 48 hours of receipt.

6. Returns and Refunds

Return Policy

You may return most unused items in original packaging within 15 days of delivery for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Crushed Malt | Grain (perishable nature)
  • Opened Beer Kit Consumables
  • Opened Crown Corks
  • Any opened brewing ingredients

Return Process

  1. Contact us within 15 days at [email protected]
  2. We’ll provide a Return Merchandise Authorization (RMA) number
  3. Ship the item to our Gloucester address with the RMA visible
  4. Allow 5 business days for inspection after we receive your return

Refunds

Refunds will be issued to your original payment method within 3-5 business days after approval. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws.

You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

Product Use

We are not liable for any injury, damage, or loss resulting from the use of our products. Home brewing involves inherent risks; please follow all safety guidelines.

Website Use

We strive to keep our website accurate and available, but we cannot guarantee it will be error-free or uninterrupted. We are not liable for any losses resulting from website use.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms and Conditions periodically. The latest version will always be posted on our website with the effective date.

12. Contact Us

For questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: 48 High St, Gloucester, GB GL4Q 6GE

Thank you for choosing Deals Malt Crafts Store for your home brewing and winemaking needs. We’re committed to providing quality products and excellent service to help you create exceptional beverages at home.