Shipping & Returns

At Deals Malt Crafts Store, we’re passionate about helping home brewers and winemakers create exceptional beverages. Whether you’re working with our premium Australian Blend Wine Kits or professional Bulldog Master Brewer Brewery System, we want your experience to be seamless from order to delivery. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We typically process orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking
• Free Shipping (Orders over £50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking included

Returns & Exchanges Policy

We stand behind the quality of our home brewing supplies, from Beaverdale Wine Kits to Cider Making Kits. If you’re not completely satisfied, here’s how our returns process works:

Return Eligibility

To qualify for a return or exchange:

• You must initiate the return within 15 days of receiving your order
• The item must be unused, in its original packaging, and in the same condition as received
• You must provide the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Crushed Malt | Grain (due to perishable nature)
• Beer Kit Consumables (opened packages)
• Crown Corks (hygiene reasons once opened)
• Any brewing ingredients that have been opened or used

How to Initiate a Return

Follow these simple steps:

1. Contact Us: Email [email protected] within 15 days with your return request. Use the template below for faster processing.
2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Item: Securely repack the item in its original packaging with the RMA number clearly visible.
4. Ship Your Return: Send to our Gloucester address (provided in your RMA email). We recommend using a trackable service as you’re responsible for return shipping unless the return is due to our error.

Refund Process

• Inspection: Once received, we’ll inspect your return (typically within 5 business days)
• Notification: We’ll email you about the approval status
• Refund Method: Processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: Allow 3-5 business days for the refund to appear in your account
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges (subject to availability):

• Follow the standard return process above
• Clearly state in your email which product you wish to exchange for
• We’ll ship the replacement once we receive your return, with no additional shipping charges if the exchange is of equal or greater value

Damaged or Incorrect Items

If you receive a damaged item or wrong product (like a Beaverdale 6 Bottle Wine Kit instead of the 30 Bottle version):

• Contact us immediately with photos of the issue
• We’ll arrange a replacement or refund at no additional cost
• In some cases, we may ask you to return the item using a prepaid shipping label

International Returns

For customers outside the UK:

• Return shipping costs are your responsibility
• Customs fees for returned items are non-refundable
• Mark packages as “Returned Goods” to avoid additional customs charges