Welcome to Deals Malt Crafts Store’s FAQ section! Whether you’re a seasoned brewer or just starting your homebrewing journey, we’re here to help with all your questions about our premium brewing supplies, delivery, and more.
About Our Products
What types of brewing products do you offer?
We specialise in high-quality home brewing supplies including:
- Wine making kits (from small 6-bottle Beaverdale kits to large 30-bottle Australian Blend kits)
- Beer brewing kits (organised by beer type and seasonal varieties like our Christmas Beer Kits)
- Cider making supplies (from starter kits to complete brewing systems)
- Specialty ingredients (coloured malts, crushed grains, etc.)
- Professional equipment like our Bulldog Master Brewer Brewery System
Are your wine and beer kits suitable for beginners?
Absolutely! We offer products for all skill levels. For beginners, we recommend starting with:
- Beaverdale 6 Bottle Wine Kits (small batch, easy to manage)
- Cider Starter Making Kit (simple process with delicious results)
- Ginger Beer Kits (quick fermentation and familiar flavours)
How do you ensure the quality of temperature-sensitive ingredients like yeast?
We take special care with all our ingredients:
- Yeast packets are carefully insulated in temperature-controlled packaging
- Crushed malt & grains are vacuum-sealed for maximum freshness
- All products are stored in optimal conditions before shipping
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Do you ship internationally?
Yes! We ship globally to most countries (excluding some Asian and remote regions). Our standard shipping uses DHL or FedEx, while free shipping (for orders over £50) uses EMS.
Can I track my order?
Absolutely! We provide tracking for all orders so you can follow your brewing supplies every step of the way to your doorstep.
Shipping & Delivery
How long does delivery take?
Our shipping times are:
- Standard Shipping (£12.95): 10-15 days after dispatch (DHL/FedEx)
- Free Shipping (orders over £50): 15-25 days after dispatch (EMS)
How are fragile items packaged?
We take extra care with all shipments:
- Fragile items and temperature-sensitive ingredients receive special packaging
- Heavy equipment like the Bulldog Master Brewer system is double-boxed for protection
- All packages are securely packed to survive transit
When should I order seasonal brewing kits?
For seasonal brews like our popular Christmas Beer Kits, we recommend ordering at least 3-4 weeks in advance to account for delivery times and fermentation periods.
Returns & Damaged Items
What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not satisfied with your purchase, please contact us at [email protected].
What should I do if my items arrive damaged?
While we take every precaution, sometimes issues occur in transit. If you receive damaged items:
- Contact us immediately at [email protected]
- Include photos of the damage
- We’ll arrange for replacements at no extra cost
What if items are missing from my order?
We’ll ship any missing items to you at no extra cost. Please contact us at [email protected] with your order details.
Still have questions? Our brewing experts are happy to help! Contact us at [email protected] or visit us at Deals Malt Crafts Store, 48 High St, Gloucester, GB GL4Q 6GE.
Happy brewing from all of us at Deals Malt Crafts Store!